Coverart for item
The Resource Who's your Gladys? : how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest

Label
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan
Title
Who's your Gladys?
Title remainder
how to turn even the most difficult customer into your biggest fan
Statement of responsibility
Marilyn Suttle and Lori Jo Vest
Title variation
Who is your Gladys?
Creator
Contributor
Subject
Genre
Language
eng
Cataloging source
DLC
Index
index present
LC call number
HF5415.5
LC item number
.S885 2009
Literary form
non fiction
Nature of contents
bibliography
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
Label
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
Publication
Related Contributor
Related Location
Related Agents
Related Authorities
Related Subjects
Bibliography note
Includes bibliographical references and index
Contents
Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources
http://library.link/vocab/cover_art
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?Return=1&Type=S&Value=9780814414392&userID=ebsco-test&password=ebsco-test
Dimensions
24 cm.
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b2859642'}
Extent
xiii, 224 p.
Isbn
9780814414392
Lccn
2009013269
System control number
(OCoLC)319157192

Library Locations

    • Folsom LibraryBorrow it
      110 8th St, Troy, NY, 12180, US
      42.729766 -73.682577
Processing Feedback ...