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The Resource The customer-driven organization : employing the Kano model, Lance B. Coleman, Sr

The customer-driven organization : employing the Kano model, Lance B. Coleman, Sr

Label
The customer-driven organization : employing the Kano model
Title
The customer-driven organization
Title remainder
employing the Kano model
Statement of responsibility
Lance B. Coleman, Sr
Creator
Author
Subject
Language
eng
Summary
This book explains why just meeting customer needs is no longer enough for today's organizations. It explains how to identify true customers - both internal and external. Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships. The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide "delightful" service. Demonstrating how to incorporate the Kano philosophy into your day-to-day activities, this book is a must-read for any organization or individual looking to do more with less by achieving a truly customer-driven focus. --
Assigning source
Edited summary from book
Cataloging source
CtWfDGI
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
The customer-driven organization : employing the Kano model, Lance B. Coleman, Sr
Label
The customer-driven organization : employing the Kano model, Lance B. Coleman, Sr
Publication
Copyright
Note
"A Productivity Press book."
Related Contributor
Related Location
Related Agents
Related Authorities
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Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
txt
Content type MARC source
rdacontent
http://library.link/vocab/cover_art
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?Return=1&Type=S&Value=9781482217117&userID=ebsco-test&password=ebsco-test
Dimensions
unknown
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b4315309'}
Extent
1 online resource
Form of item
online
Isbn
9781482217117
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Specific material designation
remote

Library Locations

    • Folsom LibraryBorrow it
      110 8th St, Troy, NY, 12180, US
      42.729766 -73.682577
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