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The Resource Social Media for Government : Implementing and Managing a Participatory, Open, and Collaborative Government

Social Media for Government : Implementing and Managing a Participatory, Open, and Collaborative Government

Label
Social Media for Government : Implementing and Managing a Participatory, Open, and Collaborative Government
Title
Social Media for Government
Title remainder
Implementing and Managing a Participatory, Open, and Collaborative Government
Creator
Subject
Language
eng
Member of
Cataloging source
MiAaPQ
Literary form
non fiction
Nature of contents
dictionaries
Series statement
SpringerBriefs in Political Science
Social Media for Government : Implementing and Managing a Participatory, Open, and Collaborative Government
Label
Social Media for Government : Implementing and Managing a Participatory, Open, and Collaborative Government
Link
http://libproxy.rpi.edu/login?url=https://ebookcentral.proquest.com/lib/rpi/detail.action?docID=4806627
Publication
Copyright
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Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • "Foreword" -- "Preface" -- "Organization" -- "Acknowledgements" -- "Contents" -- "List of Figures" -- "List of Tables" -- "List of Case Studies" -- "List of Screenshots" -- "1 Introduction to Social Media" -- "Abstract" -- "1.1 Web 1.0, Web 2.0, and Social Media" -- "1.1.1 World Wide Web" -- "1.1.2 Web 1.0" -- "1.1.3 Web 2.0" -- "1.1.4 Web 3.0" -- "1.1.5 Social Media" -- "1.1.6 Core Characteristics of Social Media" -- "1.1.7 Types of Social Media" -- "1.1.7.1 Social Networking Sites" -- "1.1.7.2 Content Communities" -- "1.1.7.3 Blogs" -- "1.1.7.4 Terminologies" -- "1.1.7.5 Features of a Blog" -- "1.1.7.6 Blogging Platforms" -- "1.1.7.7 Micro-blogging" -- "1.1.7.8 Online Collaborative Projects (e.g., Wikipedia and Wikispaces)" -- "1.1.7.9 Folksonomies or Tagging (e.g., Delicious)" -- "1.1.7.10 Virtual Worlds" -- "1.1.7.11 Purpose-Built Platforms" -- "2 Social-Media-Based Government" -- "Abstract" -- "2.1 Social-Media-Based Government: Itâ{u0080}{u0099}s All About Culture" -- "2.1.1 Components of Social-Media-Based Government" -- "2.1.2 Potential Versus Current Use of Social Media" -- "2.1.3 E-Government Versus Social-Media-Based Government" -- "2.1.4 Government 2.0 Versus Social-Media-Based Government" -- "2.1.5 Social-Media-Based Government Services and Stages" -- "2.1.5.1 Information Socialization" -- "2.1.5.2 Mass Social Collaboration" -- "2.1.5.3 Social Transaction" -- "2.1.6 Models for Social-Media-Based Government" -- "2.1.6.1 Social Media Utilization Model" -- "2.1.6.2 Adoption Process for Social Media" -- "2.1.6.3 Social-Media-Based Engagement" -- "2.1.6.4 Framework for Governmentâ{u0080}{u0099}s Use of Web 2.0" -- "2.1.7 Conceptualizing Social-Media-Based Government" -- "2.1.7.1 Implementation Scenarios" -- "2.1.7.2 Relationships in Government 2.0" -- "3 Enabling a Sharing and Participatory Government" -- "Abstract"
  • "3.1 Introduction to Participatory Government" -- "3.2 Components of Participatory Government" -- "3.2.1 Information Socialization" -- "3.2.1.1 Simple Information Socialization" -- "3.2.1.2 Complex Information Socialization" -- "3.2.2 Participation" -- "3.2.3 Two-Way Communication" -- "3.3 Enabling Participation and Sharing" -- "3.4 Twitter: Keep Citizens Informed" -- "3.4.1 What Is Twitter?" -- "3.4.2 Twitter Terminologies" -- "3.5 Configuring a Twitter Account for Official Use" -- "3.6 Facebook Pages: Network with Citizens" -- "3.6.1 What Is Facebook?" -- "3.6.2 Facebook Pages" -- "3.7 YouTube Channel: Keep Citizens Engaged" -- "3.7.1 Creating a YouTube Channel for Your Organization" -- "3.8 Blogs: Talk and Listen to Citizens" -- "3.8.1 What Is a Blog?" -- "3.8.2 Blog Pages Versus Posts" -- "3.8.3 Who Provides Blogging Platforms?" -- "3.8.4 Creating a Blog for Your Organization" -- "3.8.4.1 Review questions" -- "4 Enabling a Collaborative Government" -- "Abstract" -- "4.1 Mass Collaboration" -- "4.1.1 Crowdsourcing" -- "4.1.2 Co-creation" -- "4.2 Purpose of Mass Collaboration" -- "4.3 Benefits of Mass Collaboration" -- "4.4 Challenges of Mass Collaboration" -- "4.5 Dimensions of Mass Collaboration" -- "4.6 Enabling Mass Collaboration" -- "4.7 Wiki: Collaborative Knowledge Sharing" -- "4.7.1 What Is a Wiki?" -- "4.7.2 Setting up a Project Wiki" -- "4.7.3 Customizing the Wiki" -- "4.7.4 Adding Collaborators" -- "4.8 Cloud-Based Services" -- "4.8.1 What Is Cloud-Based Service?" -- "4.8.2 Configuring Dropbox" -- "5 Enabling an Open Government" -- "Abstract" -- "5.1 What Is Open Government?" -- "5.2 Components of Open Government" -- "5.2.1 Government Transparency and Efficiency" -- "5.2.2 Collaborative Innovation Ecosystems" -- "5.2.3 Open Data" -- "5.2.4 Principles of Open Data" -- "5.2.5 Types of Open Data"
  • "5.2.6 Open Government Policy and Legal Framework" -- "5.2.7 Open Data Platforms and Technologies" -- "5.2.8 Open Government Readiness Assessment" -- "5.3 Open Government Maturity Model" -- "5.4 Measuring Open Government" -- "5.5 Challenges of Open Government" -- "5.6 Opening Your Data with Google Fusion Table" -- "5.6.1 Getting Start with Fusion Table" -- "5.7 Sample Open Data Law" -- "6 Social Media Analytics" -- "Abstract" -- "6.1 Introduction to Social Media Analytics" -- "6.1.1 Benefits of Social Media Analytics" -- "6.1.2 Seven Layers of Social Media Analytics" -- "6.2 What to Measure? Aligning Analytics with Agency Goals" -- "6.3 Social Media Analytics Capability Framework" -- "6.4 Challenges to Social Media Analytics" -- "6.5 How to Measure?" -- "6.6 Social Media Analytics Tools" -- "6.7 Understanding Blog Analytics" -- "6.8 Monitoring and Analyzing with Google Analytics" -- "6.8.1 Setting up a Google Analytics Account" -- "6.8.2 Inserting Google Analyticsâ{u0080}{u0099} Code into Your Blog" -- "6.8.3 Inserting Google Analyticsâ{u0080}{u0099} Code into Your Wiki" -- "6.8.4 Learning to Use Google Analytics" -- "6.9 Installing and Configuring HootSuite" -- "6.9.1 Analytics with HootSuite" -- "6.9.2 Creating Custom Reports" -- "6.9.3 Monitoring and Analyzing Facebook Data with HootSuite" -- "6.9.4 Adding a Facebook Stream" -- "7 Social Media Strategy" -- "Abstract" -- "7.1 Introduction" -- "7.2 Understanding Social Media and Agency Alignment" -- "7.2.1 Social Media Alignment Matrix" -- "7.3 Role of GCIO and IT Management" -- "7.4 Steps in Formulating a Social Media Strategy" -- "7.4.1 Get Hold of an Executive Champion" -- "7.4.2 Build a Cross-Functional Team" -- "7.4.3 Access Your Culture" -- "7.4.4 Review Your Current Social Media Presence" -- "7.4.5 Determine Objectives" -- "7.4.6 Aligning Social Media Goals with Agency Goals" -- "7.4.7 Develop Your Content Strategy"
  • "7.4.8 Platform Strategy" -- "7.4.9 Resource Considerations" -- "7.4.10 Establish a Social Media Ownership Plan and Policy" -- "7.4.11 Select Success Metrics" -- "7.4.12 Use Analytics to Track Progress" -- "7.4.13 Social Media Strategy Implementation Plan" -- "7.4.14 Periodic Review" -- "7.5 Sample Social Media Policy" -- "8 Social Media Risks Management" -- "Abstract" -- "8.1 Introduction" -- "8.2 Social Media Risk Management" -- "8.2.1 Risk Identification" -- "8.2.1.1 Damage to Reputation" -- "8.2.1.2 Releasing Confidential Information" -- "8.2.1.3 Legal, Regulatory, and Compliance Violations" -- "8.2.1.4 Identity Theft or Hijacking" -- "8.2.1.5 Loss of Intellectual Property" -- "8.2.1.6 Malware" -- "8.2.1.7 Privacy Risks" -- "8.2.1.8 How to Identify Risks?" -- "8.2.2 Risk Assessment" -- "8.2.3 Risk Mitigation" -- "8.2.4 Risk Evaluation" -- "References"
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{'f': 'http://opac.lib.rpi.edu/record=b4393424'}
Extent
1 online resource (174 pages)
Form of item
online
Isbn
9789811029424
Media category
computer
Media MARC source
rdamedia
Media type code
c
Sound
unknown sound
Specific material designation
remote

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