Coverart for item
The Resource Service offerings and agreements : a guide for ITIL exam candidates, second edition, Richard Griffiths, (electronic resource)

Service offerings and agreements : a guide for ITIL exam candidates, second edition, Richard Griffiths, (electronic resource)

Label
Service offerings and agreements : a guide for ITIL exam candidates, second edition
Title
Service offerings and agreements
Title remainder
a guide for ITIL exam candidates, second edition
Statement of responsibility
Richard Griffiths
Creator
Contributor
Publisher
Subject
Genre
Language
eng
Summary
"By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. This book is aimed at Intermediate Certificate candidates and people within organisations of any size who are tasked with service portfolio management, business relationship management, service catalogue management, service level management, demand management, supplier management and financial management. An intermediate level guide, it provides clarification and expansion of the core ITIL texts. This new edition reflects the current thinking from ITIL, in particular the greater emphasis on business relationship management, and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements."
Additional physical form
Available also in a print ed.
Cataloging source
CtWfDGI
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Service offerings and agreements : a guide for ITIL exam candidates, second edition, Richard Griffiths, (electronic resource)
Label
Service offerings and agreements : a guide for ITIL exam candidates, second edition, Richard Griffiths, (electronic resource)
Publication
Note
Title from title screen
Related Contributor
Related Location
Related Agents
Related Authorities
Related Subjects
Bibliography note
Includes bibliographical references
Color
other
Computer file characteristics
Computer document.
http://library.link/vocab/cover_art
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?Return=1&Type=S&Value=9781780171937&userID=ebsco-test&password=ebsco-test
Dimensions
unknown
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b4358579'}
Edition
2nd ed.
Form of item
online
Isbn
9781780171937
Isbn Type
(PDF)
Issuing body
Digitized and made available by: Books24x7.com.
Specific material designation
remote
System details
Mode of access: Internet via World Wide Web
Type of computer file
Text.

Library Locations

    • Folsom LibraryBorrow it
      110 8th St, Troy, NY, 12180, US
      42.729766 -73.682577
Processing Feedback ...