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The Resource Service Quality in Indian Hospitals : Perspectives from an Emerging Market

Service Quality in Indian Hospitals : Perspectives from an Emerging Market

Label
Service Quality in Indian Hospitals : Perspectives from an Emerging Market
Title
Service Quality in Indian Hospitals
Title remainder
Perspectives from an Emerging Market
Creator
Contributor
Subject
Language
eng
Member of
Cataloging source
MiAaPQ
Literary form
non fiction
Nature of contents
dictionaries
Series statement
Advances in Theory and Practice of Emerging Markets
Service Quality in Indian Hospitals : Perspectives from an Emerging Market
Label
Service Quality in Indian Hospitals : Perspectives from an Emerging Market
Link
http://libproxy.rpi.edu/login?url=https://ebookcentral.proquest.com/lib/rpi/detail.action?docID=5109716
Publication
Copyright
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Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • "Abstract" -- "Abbreviations" -- "Contents" -- "List of Figures" -- "List of Tables" -- "Chapter 1: Introduction" -- "1.1 Introduction" -- "1.2 Evolution of Hospitals: A Journey from Past to Present" -- "1.2.1 Roman Empire" -- "1.2.2 Medieval Persia and Islam" -- "1.2.3 Medieval Europe" -- "1.2.4 Colonial America" -- "1.2.5 Incredible India" -- "1.2.6 Modern Era" -- "1.3 Types of Hospitals" -- "1.3.1 General Hospitals" -- "1.3.2 Specialty Hospitals" -- "1.3.3 Super Speciality and Multispecialty Hospitals" -- "1.3.4 Teaching Hospitals" -- "1.3.5 Clinics" -- "1.4 Hospital Departments" -- "1.5 Types of Patients" -- "1.6 Public and Private Sectors" -- "1.7 Customer of a Hospital" -- "1.8 Patient Satisfaction Scenario in Modern Hospitals" -- "1.9 Why Cardiac Care?" -- "1.10 Quality Cardiac Care Is the Need of the Hour" -- "1.11 Motivation for the Research" -- "1.12 The Structure of the Book" -- "1.13 Conclusion" -- "Chapter 2: Literature Review" -- "2.1 Introduction" -- "2.2 First Stage: Literature on Demographics" -- "2.3 Second Stage: Literature on SERVQUAL" -- "2.4 Third Stage: Literature on Data Mining Techniques" -- "2.5 Conclusion" -- "Chapter 3: Research Gap, Objectives and Scope" -- "3.1 Introduction" -- "3.2 Research Gaps" -- "3.2.1 Issue 1" -- "3.2.2 Issue 2" -- "3.2.3 Issue 3" -- "3.2.4 Issue 4" -- "3.3 Objectives of the Study" -- "3.4 Scope of the Research" -- "3.5 Conclusion" -- "Chapter 4: Methodology" -- "4.1 Introduction" -- "4.2 Data Collection" -- "4.3 Sampling Design" -- "4.3.1 Sampling Unit" -- "4.3.2 Sampling Frame" -- "4.3.3 Sampling Method" -- "4.3.4 Sample Size" -- "4.3.5 Scale Used in Data Collection" -- "4.4 Research Instrument" -- "4.5 Model Justification" -- "4.6 Objective 1: Demographic and Clinical Variables" -- "4.6.1 â{u0080}{u0098}Zâ{u0080}{u0099} Test" -- "4.7 Objective 2: Developing a Causal Model Using SEM"
  • "4.7.1 Test of Significance for Service Quality Factors" -- "4.8 Objective 3: Developing a Classification Model Using ANN" -- "4.9 Objective 4: Developing a Classification Model Using SVM" -- "4.9.1 Validating and Comparing the Classification Models Using Confusion Matrices" -- "4.10 Conclusion" -- "Chapter 5: Analysis of Demographical Indices" -- "5.1 Introduction" -- "5.2 Demographics of Specialty Cardiac Care Hospitals" -- "5.2.1 Age" -- "5.3 Demographics of Multispecialty Cardiac Care Hospitals" -- "5.3.1 Age" -- "5.4 Clinical Quality Variables" -- "5.4.1 Number of Days of Stay" -- "5.4.2 Number of Visits to the Hospital" -- "5.5 Test of Significance for Clinical Quality Variables" -- "5.6 Results and Discussion" -- "5.7 Conclusion" -- "Chapter 6: Developing a Causal Model Using SEM" -- "6.1 Introduction" -- "6.2 Development of Causal Model" -- "6.3 Data for SEM" -- "6.4 Measurement Model" -- "6.4.1 Formulation of Hypobook" -- "6.4.2 Data for Measurement Model" -- "6.4.3 Testing of Hypobook" -- "6.5 Structural Model" -- "6.5.1 Data for Structural Model" -- "6.5.2 Testing of Hypobook" -- "6.6 Prioritization of Dimensions" -- "6.7 Cluster Analysis" -- "6.8 Results and Discussion" -- "6.9 Conclusion" -- "Chapter 7: Developing a Classification Model Using ANN" -- "7.1 Introduction" -- "7.2 Neural Network" -- "7.3 Training and Testing of Model Using Neural Network" -- "7.4 Significance of Weights" -- "7.5 Comparative Study on Significance of Satisfaction" -- "7.6 Validation of the Model" -- "7.7 Results" -- "7.8 Conclusion" -- "Chapter 8: Developing a Classification Model Using SVM" -- "8.1 Introduction" -- "8.2 Support Vector Machine" -- "8.3 Data" -- "8.4 Validation of the Classification Models" -- "8.5 Comparison of ANN and SVM Using Confusion Matrices" -- "Chapter 9: Summary and Conclusion"
  • "9.1 Discussions" -- "9.1.1 Summary and Conclusion" -- "9.2 Conclusion" -- "9.3 Limitations and Future Scope of Study" -- "Appendix 1: The Instrument Used for the Study" -- " Questionnaire on Patient Satisfaction" -- " Appendix 2: The Macro View of the Structural Equational Model" -- " Appendix 3: The Proposed Measurement Model for Cardiac Patientâ{u0080}{u0099}s Satisfaction" -- " Appendix 4: The Proposed Structural Model for Cardiac Patientâ{u0080}{u0099}s Satisfaction" -- " Appendix 5: Hypobook Depicting the 41 Indicators Representing the Ten Dimensions of Service Quality" -- " Appendix 6: Estimates of Measurement Model for Speciality Cardiac Care Hospitals" -- " Appendix 7: Estimates of Measurement Model for Multispecialty Hospitals" -- " Appendix 8" -- " Appendix 9: Weights of Input to Hidden Layer in Specialty Cardiac Care Hospitals" -- " Appendix 10: Weights of Hidden Layer to Output in Speciality Cardiac Care Hospitals" -- " Appendix 11: Weights of Input to Hidden Layer in Multispecialty Cardiac Care Hospitals" -- " Appendix 12: The Weights of Hidden Layer to Output in Multispecialty Hospitals" -- " Appendix 13: Neural Network Model" -- "References" -- "Web References [Accessed on and Before 20th December 2011]"
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{'f': 'http://opac.lib.rpi.edu/record=b4389479'}
Extent
1 online resource (109 pages)
Form of item
online
Isbn
9783319678887
Media category
computer
Media MARC source
rdamedia
Media type code
c
Sound
unknown sound
Specific material designation
remote

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