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The Resource Service Fascination : Gaining Competitive Advantage through Experiential Self-Service Systems

Service Fascination : Gaining Competitive Advantage through Experiential Self-Service Systems

Label
Service Fascination : Gaining Competitive Advantage through Experiential Self-Service Systems
Title
Service Fascination
Title remainder
Gaining Competitive Advantage through Experiential Self-Service Systems
Creator
Subject
Language
eng
Cataloging source
MiAaPQ
Literary form
non fiction
Nature of contents
dictionaries
Service Fascination : Gaining Competitive Advantage through Experiential Self-Service Systems
Label
Service Fascination : Gaining Competitive Advantage through Experiential Self-Service Systems
Link
http://libproxy.rpi.edu/login?url=https://ebookcentral.proquest.com/lib/rpi/detail.action?docID=4189477
Publication
Copyright
Related Contributor
Related Location
Related Agents
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Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Intro -- Contents -- List of Figures -- List of Tables -- List of Abbreviations -- Chapter 1 Introduction -- Chapter 2 Conceptual Foundations -- Chapter 3 Service Fascination -- Chapter 4 Experiential Self-Service Systems -- Chapter 5 Conclusion -- Bibliography -- Appendix -- A.1 Service Fascination Questionnaire - German Version -- A.2 Experiential Design Questionnaire - German Version -- 2.5 Interim Conclusion -- 3.4 Interim Conclusion -- 4.8 Interim Conclusion -- 5.1 Summary -- 5.2 Research Results -- 5.3 Implications for Future Research -- 4.7 Social Mirror -- 4.3 Interactive Shopping Window -- 4.4 Low-Cost Body Scanner -- 4.5 Product Experience Wall -- 4.6 Interactive Fitting Room -- 4.1 Objective and Methodology -- 4.2 Context Analysis -- 3.3 Evaluation Model -- 3.1 Objective and Methodology -- 3.2 Engineering Model -- 2.4 Customer Experience Management -- 2.1 Objective and Methodology -- 2.2 Services Science -- 2.3 Human-Computer Interaction -- 1.1 Motivation -- 1.2 Objective and Methodology -- 1.3 Related Research -- 1.4 Research Questions -- 1.5 Research Design -- 1.6 Structure -- 2.3.1 Definition -- 2.3.2 Research Trends -- 2.3.3 Usability Engineering -- 2.3.4 Challenges and Research Gaps -- 2.2.1 Definition -- 2.2.2 Research Trends -- 2.2.3 Service Engineering -- 2.2.4 Challenges and Research Gaps -- 2.4.1 Definition -- 2.4.2 Research Trends -- 2.4.3 Experience Engineering -- 2.4.4 Challenges and Research Gaps -- 3.2.1 Overview -- 3.2.2 Context Analysis -- 3.2.3 Development -- 3.2.4 Fascination Assessment and Transformation -- 3.3.1 Overview -- 3.3.2 Subjective Measurement -- 3.3.3 Objective Measurement -- 4.2.1 Retail Customer Journey Mapping -- 4.2.2 Retail Technology Portfolio -- 4.2.3 Use Case Overview -- 4.6.1 Motivation and Goal -- 4.6.2 Ideation -- 4.6.3 Implementation -- 4.6.4 Evaluation -- 4.6.5 Improvement
  • 4.5.1 Motivation and Goal -- 4.5.2 Ideation -- 4.5.3 Implementation -- 4.5.4 Evaluation -- 4.5.5 Improvement -- 4.4.1 Motivation and Goal -- 4.4.2 Ideation -- 4.4.3 Implementation -- 4.4.4 Evaluation -- 4.4.5 Improvement -- 4.3.1 Motivation and Goal -- 4.3.2 Ideation -- 4.3.3 Implementation -- 4.3.4 Evaluation -- 4.3.5 Improvement -- 4.7.1 Motivation and Goal -- 4.7.2 Ideation -- 4.7.3 Implementation -- 4.7.4 Evaluation -- 4.7.5 Improvement
http://library.link/vocab/cover_art
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?Return=1&Type=S&Value=9783658116736&userID=ebsco-test&password=ebsco-test
Dimensions
unknown
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b4384598'}
Extent
1 online resource (358 pages)
Form of item
online
Isbn
9783658116736
Media category
computer
Media MARC source
rdamedia
Media type code
c
Sound
unknown sound
Specific material designation
remote

Library Locations

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      110 8th St, Troy, NY, 12180, US
      42.729766 -73.682577
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