Coverart for item
The Resource Pragmatic application of service management : the five anchor approach, S.D. Van Hove, Mark Thomas, (electronic resource)

Pragmatic application of service management : the five anchor approach, S.D. Van Hove, Mark Thomas, (electronic resource)

Label
Pragmatic application of service management : the five anchor approach
Title
Pragmatic application of service management
Title remainder
the five anchor approach
Statement of responsibility
S.D. Van Hove, Mark Thomas
Creator
Contributor
Author
Subject
Language
eng
Summary
Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISO/IEC 20000, the international standard for IT service management. With the recent release of COBIT 5, service management practitioners have even more options. However, until now, there has been little guidance on how to merge these frameworks, standards and methodologies to develop best practice across the ITSM function and produce a robust enterprise philosophy for service delivery. This book provides guidance on creating an integrated system based on the three leading service management approaches: COBIT 5, ISO/IEC 20000, and ITIL, and provides a unique mapping to assist service management practitioners in their information gathering. It presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function and create a stronger, more robust service management system. With instructive illustrations, helpful tables, and mini case studies, the authors apply their unique Five Anchor Approach to demonstrate how the improvement aspects of COBIT 5, ISO/IEC 20000 and ITIL can help identify and deal with common problems faced by today's organizations
Additional physical form
Available also in a print ed.
Cataloging source
CtWfDGI
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Pragmatic application of service management : the five anchor approach, S.D. Van Hove, Mark Thomas, (electronic resource)
Label
Pragmatic application of service management : the five anchor approach, S.D. Van Hove, Mark Thomas, (electronic resource)
Publication
Note
Title from title screen
Related Contributor
Related Location
Related Agents
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Related Subjects
Bibliography note
Includes bibliographical references
Color
other
Computer file characteristics
Computer document.
Dimensions
unknown
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b4358295'}
Form of item
online
Issuing body
Digitized and made available by: Books24x7.com.
Specific material designation
remote
System details
Mode of access: Internet via World Wide Web
Type of computer file
Text.

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