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The Resource Operational support and analysis : a guide for ITIL exam candidates, second edition, John Sansbury, (electronic resource)

Operational support and analysis : a guide for ITIL exam candidates, second edition, John Sansbury, (electronic resource)

Label
Operational support and analysis : a guide for ITIL exam candidates, second edition
Title
Operational support and analysis
Title remainder
a guide for ITIL exam candidates, second edition
Statement of responsibility
John Sansbury
Creator
Contributor
Publisher
Subject
Genre
Language
eng
Summary
"This user-friendly book aims to assist candidates pass the ITIL OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices for his clients around the world."
Additional physical form
Available also in a print ed.
Cataloging source
CtWfDGI
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Operational support and analysis : a guide for ITIL exam candidates, second edition, John Sansbury, (electronic resource)
Label
Operational support and analysis : a guide for ITIL exam candidates, second edition, John Sansbury, (electronic resource)
Publication
Note
Title from title screen
Related Contributor
Related Location
Related Agents
Related Authorities
Related Subjects
Bibliography note
Includes bibliographical references
Color
other
Computer file characteristics
Computer document.
http://library.link/vocab/cover_art
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?Return=1&Type=S&Value=9781780171982&userID=ebsco-test&password=ebsco-test
Dimensions
unknown
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b4358578'}
Edition
2nd ed.
Form of item
online
Isbn
9781780171982
Isbn Type
(ePub)
Issuing body
Digitized and made available by: Books24x7.com.
Specific material designation
remote
System details
Mode of access: Internet via World Wide Web
Type of computer file
Text.

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