Coverart for item
The Resource Global Call Center Employees in India : Work and Life between Globalization and Tradition

Global Call Center Employees in India : Work and Life between Globalization and Tradition

Label
Global Call Center Employees in India : Work and Life between Globalization and Tradition
Title
Global Call Center Employees in India
Title remainder
Work and Life between Globalization and Tradition
Creator
Subject
Language
eng
Member of
Cataloging source
MiAaPQ
Literary form
non fiction
Nature of contents
dictionaries
Series statement
Internationale Wirtschaftspartner
Global Call Center Employees in India : Work and Life between Globalization and Tradition
Label
Global Call Center Employees in India : Work and Life between Globalization and Tradition
Link
http://libproxy.rpi.edu/login?url=https://ebookcentral.proquest.com/lib/rpi/detail.action?docID=4068748
Publication
Copyright
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Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Foreword -- Acknowledgements -- Table of Contents -- List of Tables -- List of Figures -- List of Abbreviations and Symbols -- 1. Business Process Outsourcing in India: An Introduction -- 1.1 Business Process Outsourcing -- 1.2 India's American Dream Come True -- 1.3 Women and BPO -- 1.4 Societal Criticism of the BPO Sector -- 1.5 Need for Research -- 1.6 Research Design and Methods -- 1.7 Motivation and Focus of the Study -- 1.8 Research Problem -- 1.9 Research Methods -- 1.9.1 Ethnographic Methods -- 1.9.2 Psychometric Methods -- 1.9.3 Mixed Methods -- 1.10 Participants and Sample -- 1.11 Research Framework -- 2. Stress -- 2.1 Introduction -- 2.2 Theoretical Framework -- 2.2.1 Role Stress -- 2.2.2 Work-Family Conflict -- 2.2.3 Role Stress and Gender -- 2.3 Research Hypotheses -- 2.4 Research Instruments -- 2.4.1 General Role Stress Questionnaire -- 2.4.2 Work-Family Scales (WFIBS and WIF/FIW Scale) -- 2.5 Results, Analyses and Discussion -- 2.5.1 Statistical Results -- 2.5.2 The Impact of Role Stress on the BPO Employees -- 2.5.3 The Missing Aspect of Gender in Perceived Role Stress -- 2.5.4 Indian Culture as a Source of Stress -- 3. Coping with Role Stress -- 3.1 Introduction -- 3.2 Theoretical Framework -- 3.2.1 "We can deal with stress" -- 3.2.2 Coping Strategies -- 3.2.3 Maladaptive Coping Strategies or Modern Lifestyle? -- 3.2.4 Coping and Gender -- 3.3 Research Hypotheses -- 3.4 Research Instrument -- 3.5 Results, Analyses and Discussion -- 3.5.1 Statistical Results -- 3.5.2 Youth Culture and Social Networks -- 3.5.3 Alcohol and Cigarette Consumption -- 3.5.4 Consumerism -- 3.5.5 Women -- 4. Job Characteristics -- 4.1 Introduction -- 4.2 Theoretical Framework -- 4.2.1 Mass Service vs. High Commitment BPO Units -- 4.2.2 Job Characteristic Theories and Models -- 4.3 Research Hypotheses -- 4.4 Research Instrument
  • 4.5 Results, Analyses, and Discussion -- 4.5.1 Statistical Results -- 4.5.2 Job Characteristics of BPO Units Derived from the Qualitative Research -- 5. Psychological Contracts -- 5.1 Introduction -- 5.2 Theoretical Framework -- 5.2.1 History of Psychological Contracts -- 5.2.2 Categorization of Psychological Contracts -- 5.3 Research Hypotheses -- 5.4 Research Instrument -- 5.5 Results, Analyses, and Discussion -- 5.5.1 Statistical Results -- 5.5.2 Transitional Psychological Contract -- 5.5.3 Narrow Transactional Contract -- 5.5.4 Balanced Psychological Contract -- 5.5.5 Psychological Contracts of Women -- 6. BPO Units and Indian Society - the Cultural Gap -- 6.1 Introduction -- 6.2 Theoretical Framework -- 6.2.1 Definition, Measurement, and the Classification of Culture -- 6.2.2 Characteristics of the Indian Culture -- 6.2.3 The Cultural Gap -- 6.2.4 The BPO Subculture -- 6.3 Research Hypotheses -- 6.4 Research Instrument -- 6.5 Results, Analyses and Discussion -- 6.5.1 Why Isn't the BPO Group More Individualistic? -- 6.5.2 Vertical Collectivism in the BPO Crowd and the Mainstream Indian Culture -- 6.5.3 No Gap between Women -- 6.5.4 Vertical Collectivism among BPO and non-BPO Employees -- 6.5.5 Predisposition to a Cultural Lifestyle? -- 7. Conclusions -- 7.1 Research Background -- 7.2 Research Aims -- 7.3 Essential Findings -- 7.4 Implications for Theory and Praxis -- 7.5 Limitations of the Study -- 7.6 Recommendations for Further Studies -- Bibliography -- Appendices -- Appendix A -- Respondents with Open-Ended Comments in the Psychometric Survey -- BPO sector respondents who provided open ended comments -- Non-BPO sector respondents who provided open ended comments -- Appendix B -- List of Interviews and Group Discussions -- Appendix C -- Tables & Set of Tables Spanning Multiple Pages
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unknown
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{'f': 'http://opac.lib.rpi.edu/record=b4384022'}
Extent
1 online resource (224 pages)
Form of item
online
Isbn
9783658118679
Media category
computer
Media MARC source
rdamedia
Media type code
c
Sound
unknown sound
Specific material designation
remote

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