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The Resource Developing Country Perspectives on Public Service Delivery

Developing Country Perspectives on Public Service Delivery

Label
Developing Country Perspectives on Public Service Delivery
Title
Developing Country Perspectives on Public Service Delivery
Creator
Contributor
Subject
Language
eng
Summary
The book examines the status of public service in developing countries, in the sectors of health, infrastructure, labour and marginalized populations, rural economy and public administration. The last decade has witnessed significant government focus on service delivery in developing nations like South Africa, Philippines, India and Malaysia. At the forefront of this movement has been the public sector reforms significantly driven by two broad factors: public sector inefficiencies and liberal economic ideology. This move towards efficient public service delivery in developing nations (versus developed nations) has required a significant shift in institutional thinking and institutional capacity for the governments. It is therefore no surprise that while economic liberalization has been relatively easy to implement, governance reforms towards public service delivery has been significantly more challenging. In this background, the chapters of the book, with sector themes, examine the three basic foundations of public policy-courses of action, regulatory measures and issues, and funding structures and priorities-in public service delivery. The book is a multi country, multi sector, perspective since it includes studies from Russian Federation, India, Ethiopia, Pakistan, Fiji, South Africa, Columbia, Philippines, Macedonia and India. This perspective lends itself to the investigation for a comprehensive overall development model
Cataloging source
MiAaPQ
Literary form
non fiction
Nature of contents
dictionaries
Developing Country Perspectives on Public Service Delivery
Label
Developing Country Perspectives on Public Service Delivery
Link
http://libproxy.rpi.edu/login?url=https://ebookcentral.proquest.com/lib/rpi/detail.action?docID=2094118
Publication
Copyright
Related Contributor
Related Location
Related Agents
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Related Subjects
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Preface -- Acknowledgements -- Contents -- Contributors -- About the Editors -- Part I: Public Health: Assessing and Monitoring Performance -- Chapter 1: Access to Medicine in Public Hospitals and Some Crucial Management Issues -- 1.1 Introduction -- 1.2 Literature Survey -- 1.3 Data and Methodology -- 1.4 Results -- 1.4.1 Research Question 1 -- 1.4.2 Research Question 2 -- 1.5 Where Does the Knot Exist? A Note for Managerial Policy -- 1.5.1 Problem 1: Which Drugs to Buy? -- 1.5.2 Problem 2: Storage, Distribution and Registered Stock Update -- 1.5.3 Problem 3: Rational Prescribing -- 1.6 Conclusions -- References -- Chapter 2: Reproductive Health Services in Ethiopia -- 2.1 Introduction -- 2.2 Objectives -- 2.3 Methodology -- 2.4 Results and Discussion -- 2.4.1 Policy Environment -- 2.5 Responsiveness -- 2.6 Corruption -- 2.7 Influence of International Donors Agencies -- 2.8 Concluding Remarks -- References -- Chapter 3: Analyzing the 2011 Colombian Health Reforms -- 3.1 Background -- 3.1.1 Colombia, a Country in Demographic and Epidemiological Transition: Health Care Challenges -- 3.1.2 Health Care Reform in Colombia and Latin America -- 3.2 Purpose -- 3.3 Methods -- 3.4 Results -- 3.5 Discussion -- References -- Chapter 4: Policy Reform and Governance in Philippine Health Regulatory System -- 4.1 Introduction -- 4.2 Methodological Framework -- 4.2.1 Citizen Report Card -- 4.2.2 Continuous Improvement and Benchmarking -- 4.3 Results -- 4.3.1 Health Regulation Policies -- 4.3.2 NCPAG Evaluation Results -- 4.4 Recommendations by NCPAG and DOH -- 4.5 Conclusion -- Annexures -- Annexure A -- Policy Reforms Since Evolution on Philippine Health Regulatory System -- Health Sector Reform Agenda -- Annexure B -- Policy Mandates and Directions on Hospital Regulatory System -- References -- Part II: Infrastructure: Development and Delivery
  • Chapter 5: Technology Diffusion: The Case of Cloud Computing in India -- 5.1 Introduction -- 5.2 Diffusion of Technology -- 5.3 Theory of Diffusion -- 5.4 Classical Model of Technology Diffusion -- 5.5 Influences to the Classical Model -- 5.6 Technology Diffusion in Developing Countries -- 5.7 Mobile Communication Penetration in India -- 5.8 The Urban Rural Divide in India -- 5.9 Factors to Diffusion of Cloud Computing in India -- 5.9.1 Literacy -- 5.10 Computer, Internet and Broadband Access in India -- 5.11 Cloud Computing: What Is in It for India? -- 5.12 Methodology -- 5.13 Results -- 5.13.1 Model of Diffusion -- 5.13.2 Parameters of Diffusion -- 5.14 Conclusion -- References -- Chapter 6: Unlocking Public Service Delivery Impediments for SMES: The Case of Fiji -- 6.1 Introduction -- 6.2 The Emerging SME Sector -- 6.3 Legislative Policy Process -- 6.4 Problem Definition/Agenda Setting (Step One) -- 6.5 Policy Formulation (Step Two) -- 6.6 Policy Implementation (Step Three) -- 6.7 Policy Evaluation (Step Four) -- 6.8 Public Policy and Its Effect on the SME Sector -- 6.9 Impediment for SMEs to Access Public Service Delivery -- 6.10 Conclusion -- References -- Chapter 7: Urban Mobility Trends in Indian Cities and Its Implications -- 7.1 Introduction -- 7.2 Literature Review -- 7.3 Methodology -- 7.3.1 Selection of Cities -- 7.3.1.1 Data Collection and Validation -- 7.3.1.2 Analysis and Interpretation -- 7.4 Data Analysis and Results -- 7.4.1 Demography and Economy -- 7.4.2 Transport Demand and Supply -- 7.4.2.1 Mode Choice Behaviour -- 7.4.2.2 Non-motorised Transport -- 7.4.2.3 Public Transit -- 7.4.2.4 Private Vehicles -- 7.4.2.5 Road Infrastructure -- 7.4.2.6 Congestion -- 7.4.2.7 Fatalities Due to Road Accidents -- 7.5 Transport Policy and Regulations -- 7.6 Summary and Conclusions -- References
  • Chapter 8: Water Security: Assessing the Role of Reforms Related to Independent Regulatory Authorities in India -- 8.1 Introduction -- 8.2 Evolution of IRAs in the Water Sector in India -- 8.3 Implications of IRAs for the Water Sector -- 8.4 Framework for Analysis: 'Critical Areas of Reforms' -- 8.5 Analysis of the IRA Reforms in Critical Areas -- 8.5.1 Reforms in Regime of Water Rights -- 8.6 Inadequacies of Equity Considerations Incorporated in the IRA Laws -- 8.7 Failure of MWRRA Law in Protecting Water Rights of Farmers -- 8.8 Neglect of Critical Equity Considerations in the IRA Reforms -- 8.8.1 Reforms in System for Tariff Determination -- 8.9 Levels of Cost Recovery -- 8.10 Neglect of the Principle of Affordability -- 8.11 Implications of Lack of Statutory Provisions for Affordability Principle -- 8.11.1 Reforms in Financial Regulation -- 8.12 Conclusion: Problems and Prospects -- References -- Part III: Administrative Capacity and Performance -- Chapter 9: Professional Status of Physicians in the Russian Federation -- 9.1 Introduction -- 9.1.1 Methodology -- 9.1.2 Theoretical Background -- 9.1.3 Stages of Medical Service Professionalization in Russia -- 9.1.4 Economic Resource: A Growing Heterogeneity of the Medical Community -- 9.1.5 The Power Resource: The Increasing Control Over the Medical Profession -- 9.1.6 Cultural Resource: The Reduction of Prestige or the Increase of Attractiveness of the Profession? -- 9.2 Conclusions -- References -- Chapter 10: Perceived Quality of Public Administration and Trust in Local Government Officials in the Philippines -- 10.1 Introduction -- 10.2 The Good Governance and Local Development Project -- 10.3 Empirical Framework -- 10.3.1 Tests of Hypotheses -- 10.3.2 Data and Outcome Variables -- 10.3.3 Check of Balanced Characteristics -- 10.4 Results -- 10.4.1 Good Municipal Governance
  • 10.4.2 Good Management by Local Officials -- 10.4.2.1 Trust -- 10.5 Discussion -- 10.6 Concluding Remarks -- References -- Chapter 11: Legal Basis for Responsible Working of the Administration in the Republic of Macedonia: An Assessment -- 11.1 Introduction -- 11.2 Research Objectives and Methodology -- 11.3 Results -- 11.3.1 The Rule Book -- 11.3.2 Strategic Activity and "Law of the Civil Servants" Document -- 11.4 Discussion and Conclusions -- Bibliography -- Chapter 12: Accountability in the Karnataka State Police in India -- 12.1 Introduction -- 12.2 Scope and Methodology -- 12.3 Results: Feedback from Complainants -- 12.3.1 Entry to a Police Station: Lodging a Complaint: Not a Frightening Task -- 12.3.2 Non-registration of Complaints: Disturbingly High -- 12.3.3 Complaint-Lodging Process: A Protracted Exercise -- 12.3.4 Corruption -- 12.3.5 Outcome and Satisfaction: Need for Better Police-Public Interface -- 12.4 Results: Feedback from Police Personnel -- 12.4.1 Duties: All Work and No Play -- 12.4.2 Support: Strong Tangibles but Weak Intangibles -- 12.4.3 Work-Related Attitudes: Reflective of Changes in Time -- 12.4.4 Personal Life: Comfortable but More Support Required -- 12.4.5 Department Structure: Rigid Top-Down Approach -- 12.4.6 Corruption and Grievance Redress: Bribery Practices Very Much in Place -- 12.4.7 Problem Incidence and Grievance Redress -- 12.4.8 Outcome and Satisfaction -- 12.4.9 Complaint Lodging: Procedural Gaps -- 12.5 Conclusions -- 12.6 Follow-up Action -- References -- Part IV: Rural and Marginalized Populations: Reach and Execution -- Chapter 13: Housing for Orphans Against the Backdrop of Social Disparity in Russia -- 13.1 Introduction -- 13.2 Social Differentiation in Modern Russia -- 13.3 Orphanhood in Russia -- 13.4 Conclusion -- References
  • Chapter 14: The Role of Agricultural Public Extension in a Private-Led Technological Innovation -- 14.1 Introduction -- 14.2 Methodology -- 14.3 Results and Discussion -- 14.3.1 Corn Seed Industry -- 14.3.2 Average Price of Corncobs -- 14.3.3 Post-commercialization Monitoring of GE Corn -- 14.3.4 Socio-demographic Characteristics of Corn Farmers -- 14.4 Farmer Innovation Characteristics, Product Knowledge, and Sources of Knowledge -- 14.4.1 Communication Patterns -- 14.4.2 Contact with Other Farmers -- 14.4.3 Adoption Patterns -- 14.4.4 Product Safety Evaluation of Variety Used -- 14.4.5 Role of Local Government Units -- 14.5 Conclusions and Recommendations -- References -- Chapter 15: Implementing a Cash Grant Program for the Homeless in Metro Manila, The Philippines -- 15.1 Introduction -- 15.2 Key Actors in the Policy Process -- 15.2.1 The Problem: Defining and Identifying the Homeless -- 15.2.2 Program Formulation -- 15.2.2.1 Program Package, Conditionalities, and Exit Rules -- 15.3 Program Implementation -- 15.3.1 Delivery Mechanism -- 15.3.2 Targeting/Screening System and Registration -- 15.3.3 Implementation Structure -- 15.3.4 Resource Allocation -- 15.3.5 Preliminary Results: Program Participation and Compliance -- 15.3.6 Challenges Encountered During Initial Implementation -- 15.4 Points of Lesson to Be Learned and Conclusion -- References -- Chapter 16: Enhancing Credit Delivery Facilities to Support Farmer's Use of Technology -- 16.1 Introduction -- 16.2 Objectives -- 16.3 Methodology -- 16.4 Results and Discussion -- 16.4.1 Key Agricultural Credit Policy Reforms -- 16.5 The Philippine Maize (Corn) Industry and the Corn Farmers -- 16.6 Credit Terms and Conditions -- 16.7 The Informal Credit System in Support of GM Corn Adoption -- 16.8 Conclusion and Policy Recommendations -- References
  • Chapter 17: Public Service Delivery - An Integrative Framework
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unknown
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{'f': 'http://opac.lib.rpi.edu/record=b4390710'}
Extent
1 online resource (298 pages)
Form of item
online
Isbn
9788132221609
Media category
computer
Media MARC source
rdamedia
Media type code
c
Sound
unknown sound
Specific material designation
remote

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