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The Resource Customer knowledge management : leveraging soft skills to improve customer focus, Soumit Sain (European University of Economics and Management, Cologne, Germany), Silvio Wilde (Langenfeld, Germany)

Customer knowledge management : leveraging soft skills to improve customer focus, Soumit Sain (European University of Economics and Management, Cologne, Germany), Silvio Wilde (Langenfeld, Germany)

Label
Customer knowledge management : leveraging soft skills to improve customer focus
Title
Customer knowledge management
Title remainder
leveraging soft skills to improve customer focus
Statement of responsibility
Soumit Sain (European University of Economics and Management, Cologne, Germany), Silvio Wilde (Langenfeld, Germany)
Creator
Contributor
Author
Subject
Language
eng
Summary
"Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for, and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direct interaction with customers, but requires the use of interpersonal and organizational soft skills. This book presents the interrelationship between customer knowledge management, customer focus and soft skills, and also provides concrete advice on how the management of customer knowledge can be optimized." --
Member of
Assigning source
Unedited summary from book
Cataloging source
CtWfDGI
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Management for professionals
Customer knowledge management : leveraging soft skills to improve customer focus, Soumit Sain (European University of Economics and Management, Cologne, Germany), Silvio Wilde (Langenfeld, Germany)
Label
Customer knowledge management : leveraging soft skills to improve customer focus, Soumit Sain (European University of Economics and Management, Cologne, Germany), Silvio Wilde (Langenfeld, Germany)
Publication
Copyright
Related Contributor
Related Location
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Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
txt
Content type MARC source
rdacontent
http://library.link/vocab/cover_art
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?Return=1&Type=S&Value=9783319050591&userID=ebsco-test&password=ebsco-test
Dimensions
unknown
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b4315995'}
Extent
1 online resource
Form of item
online
Isbn
9783319050591
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Specific material designation
remote

Library Locations

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      110 8th St, Troy, NY, 12180, US
      42.729766 -73.682577
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