Coverart for item
The Resource Advances in services innovations, Dieter Spath, Klaus-Peter Fähnrich (eds.)

Advances in services innovations, Dieter Spath, Klaus-Peter Fähnrich (eds.)

Label
Advances in services innovations
Title
Advances in services innovations
Statement of responsibility
Dieter Spath, Klaus-Peter Fähnrich (eds.)
Language
eng
Cataloging source
COO
Illustrations
illustrations
Index
no index present
LC call number
HD9980.5
LC item number
.A38 2007
Literary form
non fiction
Nature of contents
bibliography
Advances in services innovations, Dieter Spath, Klaus-Peter Fähnrich (eds.)
Label
Advances in services innovations, Dieter Spath, Klaus-Peter Fähnrich (eds.)
Publication
Note
International conference proceedings
Related Location
Related Agents
Bibliography note
Includes bibliographical references and indexes
Contents
Service engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service / Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research / Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze
http://library.link/vocab/cover_art
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?Return=1&Type=S&Value=9783540298588&userID=ebsco-test&password=ebsco-test
Dimensions
24 cm.
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b2160686'}
Extent
viii, 312 p.
Isbn
9783540298588
Isbn Type
(hd.bd.)
Lccn
2006934195
Other physical details
ill.
System control number
(OCoLC)74650394

Library Locations

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