Coverart for item
The Resource Action-based quality management : strategy and tools for continuous improvement, [edited by] Marta Peris-Ortiz (Department of Business Administration Universitat Politècnica de València, Valencia, Spain), José Álvarez-García (Accounting and Financial Economy Department University of Extremadura, Cáceres, Spain)

Action-based quality management : strategy and tools for continuous improvement, [edited by] Marta Peris-Ortiz (Department of Business Administration Universitat Politècnica de València, Valencia, Spain), José Álvarez-García (Accounting and Financial Economy Department University of Extremadura, Cáceres, Spain)

Label
Action-based quality management : strategy and tools for continuous improvement
Title
Action-based quality management
Title remainder
strategy and tools for continuous improvement
Statement of responsibility
[edited by] Marta Peris-Ortiz (Department of Business Administration Universitat Politècnica de València, Valencia, Spain), José Álvarez-García (Accounting and Financial Economy Department University of Extremadura, Cáceres, Spain)
Contributor
Editor
Subject
Language
eng
Summary
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management (TQM) on business and innovation strategies. It presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP), and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation, and reduces cost, thereby allowing them to compete more effectively in the global market. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality). --
Assigning source
Edited summary from book
Cataloging source
CtWfDGI
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Action-based quality management : strategy and tools for continuous improvement, [edited by] Marta Peris-Ortiz (Department of Business Administration Universitat Politècnica de València, Valencia, Spain), José Álvarez-García (Accounting and Financial Economy Department University of Extremadura, Cáceres, Spain)
Label
Action-based quality management : strategy and tools for continuous improvement, [edited by] Marta Peris-Ortiz (Department of Business Administration Universitat Politècnica de València, Valencia, Spain), José Álvarez-García (Accounting and Financial Economy Department University of Extremadura, Cáceres, Spain)
Publication
Copyright
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Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
txt
Content type MARC source
rdacontent
http://library.link/vocab/cover_art
https://contentcafe2.btol.com/ContentCafe/Jacket.aspx?Return=1&Type=S&Value=9783319064536&userID=ebsco-test&password=ebsco-test
Dimensions
unknown
http://library.link/vocab/discovery_link
{'f': 'http://opac.lib.rpi.edu/record=b4315978'}
Extent
1 online resource
Form of item
online
Isbn
9783319064536
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Specific material designation
remote

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